Complaint Status
Annexure- B: Complaint Data to be displayed by Portfolio Managers
Formats for investors complaints data to be disclosed monthly by Portfolio Managers on their website/mobile application:
Data for the month pending June 2024
^ Average Resolution time is the sum total of time taken to resolve each complaint in days, in the current month divided by total number of complaints resolved in the current month.
Trend of monthly disposal of complaints
*Inclusive of complaints of previous months resolved in the current month. #Inclusive of complaints pending as on the last day of the month.
Trend of annual disposal of complaints
** Inclusive of complaints of previous years resolved in the current year. ## Inclusive of complaints pending as on the last day of the year.